FAQ's

A. How long does he processing take?

B. 1-2 day

A. How long will it take to receive items?

B. 3-7 days

A. Is there a refund policy?

B. Yes to all products except herbal teas. No refund for teas. Products must not be opened or damaged 

A. Do products work

B. Products work, but you must maintain a healthy lifestyle if you want to see changes in hair or skin. 

A. How long are your natural products good for

B. Keep products in a cool area for 3-12 months 

A. Are you open during Covid-19 

B. Yes. Shipping may be delayed due to Covid-19 

A. Is online shopping safe? 

B. Determined Growth Golden Enlightenments is safe. When placing an order or browsing your account information on our site, the transmission is encrypted using the best available SSL technology. 

A. Can I place my order by telephone? 

B.  Yes. While placing an order online will make it easier for you to track the status of your order, you are welcome to call and place your order by phone. You can call us at 910-495-3113 Monday through Friday PST. 

A. What method of payment does Determined Growth Golden Enlightenments accept?

B. For online retail orders we accept Mastercard, Visa card Discover and American Express. Your payments are made through PayPal, Square card reader, or Cash App.  

A. How do I know my order was received?

B. When you place order online you will see a printable confirmation at the end of checkout. Process to verify that your order has been received. You will also receive an email conformation the receipt of your order has been placed.

A. What do I do if my order was damaged during shipment?

B. We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipment. We strongly recommend that you always inspect your shipment before receiving. If any exterior damage is visible, we recommend that you refuse shipment, if there is interior damage. contact us right away at 910-495-3113